Call Queue Services

Ideal for any call centre or telemarketing environment that experiences inbound 'peaks', Atlantis can provide a service that automatically answers inbound calls, holds them in the network and regularly informs the caller of their position in the call queue.

An in-built call counting facility allows you to control the number of calls directed to the terminating number, and informs you when maximum queue size is reached. Services are configured using a web-based interface, with a special administration line allowing you to record your own prompts.

This service offered by Atlantis also includes a 'queue jump' feature permitting you to offer a priority service for special customers. And whilst the system is designed for stand-alone operation, it can also be incorporated into any bespoke IVR solution.